A 16-year-old unaccompanied minor was imagined to journey from Florida to his mom in Ohio on a Frontier Airways flight, however he ended up in Puerto Rico as an alternative.
The teenager boy was imagined to fly from Tampa to Cleveland on December 22, when he was mistakingly despatched to San Juan.
Frontier Director of Company Communications Jennifer de la Cruz mentioned in a press release to CNN that the Ohio and Puerto Rico flights departed from the identical gate, with the flight to Puerto Rico taking off first.
“Frontier has prolonged its honest apologies to the household for the error,” de la Cruz mentioned.
The teenager’s father Ryan Lose informed CNN that it was his son’s first time flying alone and that he suffers from anxiousness.
When he arrived on the gate, the flight to Puerto Rico was boarding.
“He went up there and requested the woman if the flight was boarding, and so they mentioned, ‘sure,’ and so they additionally checked his bag to ensure it match,” Lose mentioned. “However Logan mentioned they by no means scanned his ticket. Logan mentioned they only glanced at it and mentioned, ‘Sure, you’re on the correct flight,’ after which he boarded.”
“If that they had scanned his boarding cross, they’d’ve recognized my son was on the incorrect airplane,” Lose mentioned.
The dad and mom realized one thing was incorrect when he boarded too early for his flight.
“That’s when my 9-year-old son regarded up the flight standing and realized {that a} flight to Puerto Rico had simply taken off from the identical gate Logan’s Ohio flight was taking off from,” Lose mentioned.
The household tried to name and warn him that he was on the incorrect flight earlier than it departed, however his cellphone went straight to voicemail.
Once they contacted Frontier they confirmed that he was in actual fact on the incorrect flight.
Frontier says they flew him again on the identical airplane and bought him on a flight to Ohio the next day.
“This entire ordeal has been hectic for everybody,” Lose informed CNN.
Final week, Spirit Airways additionally despatched a six-year-old unaccompanied minor on the incorrect flight.
The kid had departed from Philadelphia and was going to go to his grandmother Maria Ramos in Fort Myers, Florida, however ended up about 4 hours away in Orlando.
“They informed me, ‘No, he’s not on this flight. He missed his flight.’ I mentioned, ‘No, he couldn’t miss his flight as a result of I’ve the check-in tag,’” Ramos informed WINK News. “I ran contained in the airplane to the flight attendant and I requested her, ‘The place’s my grandson? He was handed over to you at Philadelphia?’ She mentioned, ‘No, I had no children with me.’”
Finally, her grandson known as her and defined the place he was.
Spirit Airways provided to reimburse Ramos for the lengthy drive, however she desires solutions about the way it occurred.
“I would like them to name me. Let me understand how my grandson ended up in Orlando. How did that occur? Did they get him off the airplane? The flight attendant – after mother handed him with paperwork – did she let him go by himself? He jumped within the incorrect airplane by himself?” requested Ramos.
